Refund and Returns Policy

Introduction

At Orca Pro Shop, we strive to provide the best service and products to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and the processes involved.

Returns

Eligibility for Returns

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

Return Process

1. Contact Us: Before returning an item, please contact our customer support at support@orca-pro.shop to initiate the return process. Provide your order number, details of the item you wish to return, and the reason for the return.
2. Shipping Instructions: Our customer support team will provide you with instructions on where to send your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Refund Eligibility

Refunds are issued for eligible items that are:

• Returned within 30 days of purchase
• Approved upon inspection

Refund Process

1. Approval Notification: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
2. Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, or any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

• Check Bank Account: If you haven’t received a refund yet, first check your bank account again.
• Contact Card Issuer: Contact your credit card company, it may take some time before your refund is officially posted.
• Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@orca-pro.shop.

Exchanges

Exchange Eligibility

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@orca-pro.shop and send your item to the address provided by our support team.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Gift cards
• Downloadable software products
• Perishable goods (if applicable)
• Items on sale or clearance

Shipping

Return Shipping

To return your product, you should mail your product to the address provided by our customer support team.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@orca-pro.shop so we can resolve the issue promptly.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Orca Pro Shop
Email: support@orca-pro.shop